Patient Call Center Manager
Company: VirtualVocations
Location: Moreno Valley
Posted on: November 16, 2024
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Job Description:
A company is looking for a Patient Call Center Manager to lead
call center operations within the Endoscopy operating unit.
Key Responsibilities
Oversee call center operations and manage vendor relationships to
ensure efficient patient support
Analyze performance metrics and implement initiatives to enhance
service quality
Design and maintain a quality assurance program while ensuring
regulatory compliance
Required Qualifications
Bachelor's degree in healthcare, business
administration/management, or a related field
Proven experience in call center management and vendor relationship
management in healthcare or medical device industry
Familiarity with patient and technical services in the medical
device industry is beneficial
Experience overseeing third-party call centers is preferred
Background in communications or marketing with experience in lead
nurturing is a plus
Keywords: VirtualVocations, Palm Desert , Patient Call Center Manager, Executive , Moreno Valley, California
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