Customer Service Specialist

Location: La Puente
Posted on: November 20, 2024

Job Description:

This Customer Service Specialist Position Features:

Great opportunity for a Customer Service professional to advance their career. A manufacturing/distribution company is seeking the next addition to their amazing team. This company adds value to companies by supplying custom products and ensuring customer satisfaction. Background and experience in Customer Service including:

? Medical benefits after 90 days

? Paid vacation

? Great pay up to $36K

Duties/Responsibilities

? Inbound/outbound calls

? Assist customers with product inquiry

? Communicate with customers, employees to answer questions, explain information, and address customer complaints.

? Update client and customer information in Excel and proprietary tracking systems

? Assist clients with product order status and other inquiries

? Ensure customer and client satisfaction by providing superior customer service

? Greet customers warmly and ascertain problem or reason for calling.

? Cancel or upgrade accounts.

? Assist with placement of orders, refunds, or exchanges.

? Advise on company information.

? Take payment information and other pertinent information such as addresses and phone numbers.

? Place or cancel orders.

? Answer questions about warranties or terms of sale.

? Act as the company gatekeeper.

? Attempt to persuade customer to reconsider cancellation.

? Sell products and services.

? Utilize computer technology to handle high call volumes.

? Work with customer service manager to ensure proper customer service is being delivered.

Skills Required:

? Ability to give attention to customer needs and make suggestions or give alternatives to resolve any problems and diffuse escalations.

? Must have excellent communication skills by speaking eloquently and composing professional written correspondence.

? 2 years of experience within a customer service capacity preferred.

Please attach your resume for consideration

Great benefits. Apply for this great position as a customer service specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Palm Desert , Customer Service Specialist, PR / Public Relations , La Puente, California